Frequently asked questions

We ship to the contiguous United States, free and insured. Orders are dispatched within 2 business days and usually arrive 3 to 7 business days later. See the shipping policy.

You get a tracking link by email when your order ships. You can also check its status on the track order page.

By card at checkout. The methods we accept are listed in our payment policy. Prices are in US dollars; sales tax, where it applies, is shown at checkout.

Yes. Return unused items in their original packaging within 30 days of delivery for a refund. Contact us first so we can send the return details. See the returns and refund policy.

Enbio autoclaves come with a 2-year warranty against manufacturing faults. Call or write to us and we will arrange the repair or replacement. An annual service is recommended.

We supply the voltage of your delivery address: 120 V units for addresses in the US, 220–240 V units for 220 V countries.

The Beauty Edition suits most beauty and nail studios: two fast programs and a finish made to be seen. The Enbio S adds a 121 °C program, standby mode and user ID. The Enbio Pro has twice the chamber (16 pouches) for busy studios.

No. Every Enbio plugs into a wall outlet and takes its water from a bottle or the Magic Filter.

Distilled or demineralized water only. With the Magic Filter connected, one liter lasts up to 1,000 cycles.

Tools that tolerate steam sterilization: metal nippers, pushers, scissors, tweezers, drill bits and piercing tools at 134 °C; the Enbio S and Pro add a 121 °C program for heat-sensitive tools. Check a tool's label if you are unsure.

The HEPA filter about every 1,000 cycles; the Magic Filter when it turns amber, usually every 3 to 6 months.